About Toister Performance Solutions, Inc.

Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company's name is an homage to the infamous TPS Reports in the movie Office Space

Today, the company focuses exclusively on customer service through employee training, customer service surveys, and helping clients develop customer-focused cultures.

The company is based in San Diego, California, and serves clients throughout the United States and Canada.

All work is backed by a 100% satisfaction guarantee and every project is personally overseen by Jeff. 


About Jeff Toister

Jeff is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It plus several customer service training videos on Lynda.com.

He is a nationally recognized employee training expert and a sought after speaker with more than 20 years of experience. 

Download Jeff's bio and learn more about his background.