This article originally appeared in the TurningPoint Executive Search electronic newsletter. The most important relationship a company can have is with its customers since they are your primary source of revenue. This point seems obvious, but a closer look reveals that many organizations treat their customer service operation as a cost center, not a profit generator. This disconnect can be costly.
Articles and Media
This page contains articles from the Monthly TPS Report, our free monthly email newsletter devoted to helping readers improve customer service and employee performance. We occasionally feature other media, such as press coverage of Toister Performance Solutions.