My local grocery store used to require cashiers to ask every customer if they wanted help out to the parking lot. Their intentions were good, but I was once asked if I needed help when I bought a single pack of gum. The cashier dutifully stuck to the script, but we were both a little embarrassed.
Articles and Media
This page contains articles from the Monthly TPS Report, our free monthly email newsletter devoted to helping readers improve customer service and employee performance. We occasionally feature other media, such as press coverage of Toister Performance Solutions.