Booking meeting space: trying to save your reputation

A good thing happened this Monday. Cyrena from one of Hotel A's properties called to apologize for poor service and see if there was anything she could do to make it right. (See my previous posting on Cyrena and others for the full back story.)

I was impressed that she made the effort to call, wanted to hear me out, and was attempting to make things better. It didn't put her hotel back into the running for my event, but it may have been just enough for me to consider her property in the future.

Look for tomorrow's installment where I'll update you on my site visits and hotels that apparently think "1 business day" means 10 calendar days.

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