Survey: How fast do you expect a response to email?

Email is still big.

Many of us use email constantly throughout the day. It's accessible on our laptops, tablets, and phones. And, according to ICMI's latest research, email is the second most popular way to contact customer service after phone.

So, how quickly do you expect a response to all those emails?

My annual email response time survey is designed to find out. You can complete the short survey below or click here to access the survey if it doesn't appear on your screen.

  • The survey is open now through April 13
  • You'll see the current results instantly
  • I'll post the full results on this blog April 14

 

**Update 4/14/15** The survey is now closed, but you can review the final results and analysis here.

Special Event

Join me on Thursday, April 17 for a live Google Hangout interview with customer service writing expert Leslie O'Flahavan of E-WRITE

We'll discuss the latest survey results and I'll ask Leslie for her tips on improving email response time.