Video: Develop the Perfect Phone Greeting

One chance.

That's how many opportunities you get to make a first impression. When you serve customers over the phone, that one chance is your phone greeting.

How will you sound? 

A warm and friendly greeting can start the call off right. It can give your caller the confidence that you will help them. They may not even realize that your enthusiasm makes them feel better.

The wrong greeting can do the opposite. The caller will suspect they're in for yet another service failure from a lackluster service representative. (You don't want to be that person, do you?)

People discount the importance of practicing your greeting. I disagree. Developing a good greeting is essential.

This short video will show you how. You'll learn:

  • The importance of body language
  • Three essential elements of a perfect greeting
  • How to overcome clunky scripts

Can you spare less than five minutes to practice this skill?

Get the Full Course

This video is part of the new Customer Service over the Phone course on Lynda.com. You'll need a Lynda.com account to access the entire course, but you can get a 10-day trial at no cost.