Performance Consulting

Most clients ask for training, but sometimes training alone isn't enough. Toister Performance Solutions can help you design, develop, and implement sustainable solutions to maximize customer service.

Contact Jeff Toister to schedule a free consultation or browse the services listed below.

Assessments

The key to cost-effective performance improvement is knowing where to start. Let's work together to quickly pinpoint your areas of strength and identify the leverage points that will yield better results. Here are some typical assessment areas:

  • Customer service
  • Call center operations
  • Employee engagement
  • Process improvement
  • Voice of the customer programs (i.e. surveys)

Customized Training

Let us build a training program just for you. Whether it's for a specific initiative or you just want to provide new hires with a more structured experience, Toister Performance Solutions can help.

Customer Satisfaction Surveys

Do you want to know what your customers really think about your organization's service? We can help you design a voice of the customer system that will collection actionable feedback. Even better, you'll learn how to use this information to improve service, retain customers, and grow sales.

     

 

solutions.jpg