The Service Difference
Using customer service as a source of competitive advantage
Companies can increase profitability by an average of 23% when they deliver outstanding customer service (Source: Gallup). A clever marketing slogan or a well-designed corporate strategy isn't enough to deliver amazing service. Companies must make a commitment to execute from the ground up if they want to differentiate themselves from their competitors.
The Service Difference is a fun and interactive keynote presentation that provides participants with proven strategies to help their organizations increase customer retention, increase profitability per customer, and increase referrals from existing customers.
Participants will learn the following in our time together:
- The importance of having a compelling customer service vision
- How organizational alignment can rapidly improve customer service
- How to performance a “service alignment check”
Booking Information
Please contact Jeff Toister at 619-955-7946 or click on the button below for booking information. Discounted rates are available for nonprofit organizations and professional associations.
