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Delivering Next Level Service
Our fun and interactive customer service training class that gets results!

Simply satisfying customers is no longer enough. Service can only make an impact on an organization’s bottom line when it is taken to the “next level” and customers are consistently delighted. This workshop introduces customer service professionals to six basic skills required to deliver customer service at that next level.

Audience

Anyone who interacts with external or internal customers

Formats

Several convenient formats are available (or let us customize a format for you):

• Two ½ day sessions
• Six one-hour ‘lunch & learn’ sessions
• Half-day “overview” session

Description

This fun and interactive program trains participants to use six core principles to develop relationships, deliver the “wow” factor, and solve problems.

ü Principle #1: Have a Vision.

ü Principle #2: Connect and Build Rapport.

ü Principle #3: Focus on Customer Needs

ü Principle #4: Go the Extra Mile

ü Principle #5: Take Ownership

ü Principle #6: Neutralize Emotion

Testimonials

Here are just a few comments from participants who attended the workshop:

• When I arrived, this department was segregated and unfriendly. Now we work together better.
• Best workshop I’ve been involved in.
• The best part of the class was the interaction, examples, and in-class exercises.
• Excellent customer service scarce in this world and it is nice t have a trainer who can give the knowledge that we need to pass this information on to others.
• The trainer was AWESOME! Very knowledgeable and fun. Great job. Never boring.

Schedule a Class

Contact Jeff Toister at 619-955-7946 or jeff@toistersolutions.com to schedule your workshop.

 Download printable PDF.