Customer Service Skills for Nonprofits

  • Nonprofit Management Solutions 8265 Vickers St, Ste C San Diego, CA, 92111 United States

This is a version of the Delivering Next Level Service workshop that's focused specifically on nonprofit organizations.

Every encounter that front line staff have with a customer is an opportunity for a positive opinion to be formed about your organization. This interactive workshop examines how to develop a more customer-oriented staff by focusing on exceeding customer expectations!

Participants will:

  1. Define excellence in customer service.
  2. Learn how to establish rapport with customers.
  3. Identify ways to fulfill customer needs.
  4. Explore strategies to approach upset and angry customers.
  5. Discover ways to practice and perfect these skills in everyday situations.

This session is valuable for the first time assistant as well as veteran office staff. 

Register Now