Contact Center Demo & Conference Presentation
The evil villain Disengagement has plagued contact centers for years, causing chaos through turnover, absenteeism, and poor performance.
Through cutting-edge research, real-life success stories, and opportunities for self-assessment, this fast-paced session will show you how to ward off Disengagement once and for all.
Discover proven strategies for improving turnover, absenteeism, poor performance, and other agent disengagement symptoms. Learn five reasons why agent engagement initiatives fail, an agent motivation secret that we’ve all overlooked, and five critical points in the agent engagement cycle.
You’ll leave the session with a step-by-step plan for engaging your contact center’s agents like never before!
Use code SPKR at checkout to save $200 on your conference registration.