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Improving Email Response Time: Interview with Leslie O'Flahavan

Customers expect faster responses to emails and web tickets than ever before. Tune in to my interview with writing expert Leslie O'Flahavan where we'll discuss practical ways that customer service agents can improve response times without compromising quality. 

The interview will be broadcast live via Google Hangout.


About Leslie O'Flahavan

Leslie O'Flahavan, E-WRITE Principal, helps customer care organizations write well to customers in any channel: email, chat, social media, and SMS. Leslie can help the most stubborn, inexperienced, or word-phobic employees at your organization improve their writing skills, so they can do their jobs better. As a result of her work, E-WRITE clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk.

You can reach Leslie via Twitter, on the E-WRITE website, and of course via email.