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Encore Presentation: Customer Service Surveys Made Easy

  • Long Beach Convention Center 300 E Ocean Blvd Long Beach, CA 90802 United States (map)

ICMI Contact Center Expo & Conference Breakout Session

Encore Presentation!

A 2015 ICMI research report revealed that 63 percent of contact centers lack a formal voice of the customer program. Many others have one, but aren't using the data effectively. 

This nuts and bolts session will show you how to easily get a survey program up and running, or improve the one you already have. We'll tackle several common challenges, from choosing the right survey type and writing effective survey questions to increasing your response rate and analyzing your data. Best of all, you'll learn how to apply these techniques whether your budget is big or small.

Save $200 on your conference fee when you use code SPKR at checkout.