ICMI Contact Center Expo & Conference Session
Contact center leaders are constantly trying to get the best performance from their agents, but many solutions remain elusive. This interactive session will show you how to use a simple tool to diagnose and resolve common agent performance challenges. You'll experience some common obstacles to great performance, identify steps you can take to determine the root cause, and discover straightforward fixes to help agents unlock their hidden potential. You'll leave this session with practical ideas that can be immediately implemented.