Jeff will join us at ICMI Contact Center Expo & Conference for a live book club discussion on Wednesday, May 24 at 10:15 am. He’ll be ready to take your questions, so take notes as you read!
Can’t join us live? You can join us virtually and submit your questions via Twitter (#ICMIbookclub) or through our Goodreads group!
As an added bonus, Jeff will sign copies of his book at the Voiance booth (#401) starting at 11:00am.