Customer Service Idea Bank > Building Relationships (12 entries)
Make a lasting impressing by connecting with your customers and building rapport.
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Anyone can start a conversation with a customer using the Five Question Technique! Here's how it works: Step 1 : Think of five questions you might use to initiate ...
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Dale Carnegie once remarked that the sweetest sound to a person is the sound of his or her own name. Calling customers by name (and helping them learn yours) is a ...
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Customers will sometimes mention something off-hand that you can later use to build rapport. For example, someone might mention they are about to go on vacation. Using the "friendly follow-up", you ...
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Repeat customers like to be acknowledged. One way to do this is by learning their preferences and incorporating them into your service. For example, I often eat breakfast at ...
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We create a first impression everytime we answer the phone, but that doesn't mean we always put our best foot forward. Technically, the phone is an interruption for those ...
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Chris Zane, founder of Zane's Cycles, made his company famous for customer service by focusing on each customer's Lifetime Value. He calculated that customers spent an average of $12,500 at his ...
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The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. When customers are 10 ...
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A colleague of mine once said, "You can only serve one customer at a time." Those words have always stayed with me. There are times when we all get ...
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You work with customers because you are good with people and have a great personality, right? Resist the temptation to let your personality get buried beneath the pressures of following policies, ...
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When I was in high school I worked as a retail sales associate in a clothing store. This experience taught me the importance of making the first move when helping customers. ...
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Have you ever heard a customer service rep say, "I'm sorry", but you felt she wasn't sorry at all? This could be because her body language and tone didn't convey the ...
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Try to use the word "we" instead of "they" when discussing your company with a customer. Why? Your customer naturally thinks of you and your customer ...
