What causes service failures? You might be surprised...

What causes service failures? You might be surprised...

Service Failure is available from these leading retailers:

Visit the Service Failure Book website to learn more.

The Book: Service Failure

We know what the employee should have done, but that's not what happened.

Why?

Service Failure reveals many surprising causes of poor customer service and provides proven solutions drawn from real examples and cutting-edge research.

The book explains many of the same concepts that Toister Performance Solutions uses to help clients take their customer service to the next level.