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619-955-7946

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Solutions
Toister Performance Solutions offers training, consulting, and instructional design to help clients improve customer service and employee performance.  There is no one-size fits all approach here -- we work with you to understand your goals before proposing a solution.  

Listed below is an overview of the services available from Toister Performance Solutions.  Please contact us for more info.

    Consulting
    Training isn't always the answer, or sometimes it isn't enough. We can help you design, develop, and implement sustainable business solutions to maximize customer service and employee performance.

      Strategic Planning & Goal Development
      circle01_black.gif   Customer service and performance assessments
      circle01_black.gif   Mission, Vision, and Value statement development
      circle01_black.gif   Customer service strategy and goal development

      Employee Selection
      circle01_black.gif   Selection process design
      circle01_black.gif   On-boarding programs
      circle01_black.gif   Retention programs

      Employee Training
      circle01_black.gif  Learning strategy design

      Job Design
      circle01_black.gif   Task analysis and competency modeling
      circle01_black.gif   Process design and improvement

      Leadership Development
      circle01_black.gif   Performance appraisal design and development
      circle01_black.gif   Talent management and succession planning
      circle01_black.gif   Coaching

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    Instructional Design
    Long-term or ongoing training needs are often best handled in-house, so let us create a training program for you.  Here are just a few examples of projects we can handle for you.

      circle01_black.gif  New hire training
      circle01_black.gif  New hire orientation
      circle01_black.gif  Technology or business process implementation

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Upcoming Events

Your Turn to Learn
This one-day conference is your source for best practices in employee development. Features keynote speaker Bob Nelson (author of 1001 Ways to Reward Employees).

Friday, November 7

Learn more & register

 

 Read our blog: Next Level Customer Service

   
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