Tuesday
06Jan2009
5-minute Customer Service Assessment
Check your organization's customer service capabilities in just five minutes with this easy to use assessment.
TPS Tools
This page contains tools and resources to help you improve customer service and employee performance. Each is designed to be a simple planner, worksheet, or conversation starter.
There are two ways to search:
1. The list below is organized alphabetically
2. Click on a category in the "TPS Toolkit" list to your left to browse tools that for a specific topic area.
Need more help? Contact us or browse for a solution.
Check out our new toolkits!
Tuesday
06Jan2009
5-minute Employee Engagement Assessment
Check your organization's ability to recruit, develop, and retain talented employees in just five minutes with this easy to use assessment.
Tuesday
07Jul2009
Developing Go-To Employees
Go-to employees are the people you can trust to get the job done quickly, correctly, and thoroughly. A survey by Novations found that majority of managers believe 20% or fewer of their employees are "Go-To" people. We think 20% is far too low, so we developed a handy worksheet to help you map out a plan to increase the number of "Go-To" people on your team.
Tuesday
06Jan2009
Learning Objectives Worksheet
Many training programs fail to deliver results because learning objectives are not clearly defined. The Learning Objectives worksheet provides a simple model for creating objectives for any training program.
Monday
01Mar2010
Root cause checklist: Is it a training issue?
Training is often the default solution to workplace performance problems, but training is the appropriate solution in only a limited number of situations. This three-step checklist will help you determine whether or not a performance problem is a training issue.
Tuesday
06Jan2009
Setting and Implementing SMART Goals
The SMART goals worksheet can help you set clear goals that will drive measurable improvement in employee performance.
in 
Leadership | Email Article
Leadership | Email Article Tuesday
06Jan2009
Simple Competency Model
Competency models improve hiring decisions by making it much easier to choose between "Applicant A" and "Applicant B". This simple worksheet makes it fast and easy build an effective competency model.
Tuesday
27Jan2009
Strategic planning guide for small businesses
Strategic planning doesn't have to be rocket science for small businesses. Small business owners have a lot to worry about and paying exhorbiant fees to a consultant to develop a lofty strategic plan typically isn't high on the list of priorities. However, a strategic plan does provide a business with a clear focus and direction that can make the difference between success or failure. Our strategic planning toolkit provides a middle ground.
in Leadership | Email Article
Leadership | Email Article Wednesday
10Jun2009
Supervisor Self-assessment
This quick self-assessment is designed to help participants set learning goals before attending the Getting Started as a Supervisor workshop. It can also be used to identify personal development goals, even if you aren't attending the class.
Instructions
- Download the self-assessment
- Rate your level of expertise in the five core supervisory skill areas.
- Use the results to set 1 - 3 goals for the workshop. (Use the results to set personal development goals if you are not attending the training class.)
- Discuss the results with your supervisor to get their input.
in Leadership | Email Article
Leadership | Email Article Thursday
28May2009
Time Tracker
This handy spreadsheet makes it easy to track where you spend your time each day for a week. The results can be very illuminating. Are you really spending your time on high-priority activities? Or, are there "time sinks" that you were not aware of?