Customer Service Vision
A customer service vision is a shared definition of outstanding customer service that gets everyone on the same page.
Think of it as a compass that points all employees in the right direction. Research from The Service Culture Handbook reveals almost every customer-focused company has one.
Here are some customer service vision resources:
Get an overview and see examples.
Use this step-by-step guide to create your own.
Decide whether you need a facilitator to help you.
You can watch this short video from the Leading a Customer-Centric Culture course on LinkedIn Learning:
Get Help!
Toister Performance Solutions can facilitate the vision creation process to make it fast, easy, and effective. Two options are available:
In-person
Virtual
Want to learn more? Click the button below or call Jeff Toister at 619-955-7946.
Download the Worksheet:
Use the Customer Service Vision worksheet to create your own vision.