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Webinars

Increase your customer service knowledge by accessing these on-demand webinars facilitated by Jeff Toister. 

 

Three Ways to Reduce Contact Center Stress

Are your contact center agents stressed out? High stress levels can lead to poor customer service, high absenteeism and increased turnover. This webinar provides three easy ways you can improve customer service and lower agent stress levels in your contact center. Sponsored by Satori Software.

 

Three Hidden Reasons Why Good People Provide Bad Service

Service failures can still occur even when employees are passionate, well-trained, and represent great products and services. Watch this 1-hour webinar, where we reveal three hidden obstacles that often prevent employees from doing their very best. Sponsored by Zendesk.

 

Is Your Contact Center Stressed Out? 

Inefficiencies can often cause unnecessary frustration for both your agents and your customers. We’ll show you how small changes in agent process and in technology can reduce pressure and put the focus back on the needs of the customer. Sponsored by ICMI and WhitePages PRO.

 

Solving Service Failures: 3 Causes of Inattentive Service

Getting employees to consistently pay attention to the basics can be a real challenge. Fortunately, new research suggests that there may be hidden or even counter-intuitive causes of employee inattention. This highlights three obstacles that make it hard for employees to pay attention to their customer's needs.