May is a big month for customer service.
There are three outstanding conferences on the calendar. You might consider attending at least one of them so you can capture the many benefits:
- Attend educational sessions from industry experts
- Network with your peers and exchange ideas
- Learn about the latest products and services
Here's an overview of the three conferences scheduled for this May. I've included a short description along with a special discount code for each one.
Contact Center Expo & Conference
ICMI bills this conference as "the premier global gathering for the contact center industry."
- Dates: May 10 - 13, 2016
- Location: Long Beach, CA
- Website: http://www.icmi.com/ccexpo
Conference sessions are divided into six tracks including small contact center management, operations management, and technology. There's also a new customer experience track for 2016.
The conference also features half-day and full-day workshops on a variety of topics. (I'm doing a half-day workshop called How to Get Your Agents Obsessed with Service and a breakout session called Customer Service Surveys Made Easy.)
One of the conference's outstanding features is the site tours. You get to visit local contact centers for a behind-the-scenes look at their operations.
Conferences passes start at $1,995, but you can save $200 if you register by March 18. You can save an additional $200 if you enter this special code at checkout: JEFF200
THE 2016 National Customer Service Conference
This conference is hosted by the National Customer Service Association and focuses on service excellence across a wide range of industries.
- Dates: May 16 - 18, 2016
- Location: Orlando, FL
- Website: https://www.nationalcsa.com/conference2016.php
This conference features keynote speakers, breakout sessions from customer service experts, and panel discussions. One highlight is a keynote presentation from Tom Knox, CEO and President of Westlake Ace Hardware. Knox's company was the focus of Shep Hyken's best selling book, Amaze Every Customer Every Time.
Conference passes start at $995 ($895 for NCSA members), but you can save $50 if you enter this special code at checkout: ICS2016
Customer Service Experience 2016
I love this conference for it's intimacy. There's just one track, but it's a good one.
- Dates: May 23 - 25, 2016
- Location: Washington, DC
- Website: http://www.custservexperience.com/2016/default.aspx
Customer Service Experience is held simultaneously with SpeechTek and CRM Evolution, so you get the bigger conference experience for networking, keynotes, and the trade show.
The conference itself features insights from leading analysts and customer service leaders. In just its fifth year, I've been impressed that the conference continues to draw a sophisticated audience. (I'm doing a session called How to Engage and Retain Talented Agents.)
Full conference passes start at $1,795, but you can save $200 if you register by April 22. You can save an additional $100 if you use this special code at checkout: SPK16