ICMI's Contact Center Expo & Conference is one of my favorite conferences.
It has been locked onto my calendar since I first went in 2013. I also labeled this year's version one of three customer service conferences in May that you shouldn't miss.
So, it was pretty hard to resist when the organizers asked me if I'd like to give away a two-day pass (worth $1,995!) to one of my readers.
Read on to learn more about the conference, what makes this year's version so special, and how you can enter to win.
About The Conference
Contact Center Expo & Conference has something for everyone.
They have the usual selection of keynotes, breakout sessions, and a vendor expo. (Although, their selection is quite impressive.)
What sets them apart is everything else they offer:
- Tours of area contact centers
- Workshops before and after the conference
- Industry roundtable breakfasts
- Best practice sharing
- Global Contact Center Awards ceremony and party
You can read more on the conference's overview page.
These re-caps of past conferences will also give you a flavor of some of the key learning moments and networking opportunities:
This Year's Conference
The 2016 edition is particularly exciting.
Scott McKain is delivering the opening keynote on The Ultimate Customer Experience®. My friend Leslie O'Flahavan is delivering a breakout session on quality assurance for social service. And, I'm excited to see who will win the 2016 Global Contact Center Awards.
Here's the rest of the conference information:
- Dates: May 10 - 13, 2016
- Location: Long Beach, CA
- Website: http://www.icmi.com/ccexpo
I'm giving away one two-day pass to the conference. It's selling for $1,795 until March 18, and then it goes up to $1,995, so this has a pretty hefty value.
Here's what's included:
- Conference admission May 11 - 12
- Main sessions
- Keynote sessions
- Breakfasts, lunches, and receptions
- Expo Hall entry
- ICMI Global Contact Center Awards Party (May 12)
How to enter:
- Make sure you're reading this post on my website.
- In the comment box at the bottom of the post, answer the question, "Why do you want to attend the 2016 Contact Center Expo & Conference?"
- All entries must be submitted by Monday, March 28 2016 at 5:00 pm (Pacific Time).
Entries will be put in a random drawing and the winner announced on Tuesday, March 29. Good luck, and I hope I see you at the conference!
Update: We have a winner!
March 29, 2016 - The winner of the two-day pass to ICMI's 2016 Contact Center Expo and Conference is Adam Howard!
Here's why Adam said he wanted to go to the conference:
The chance to hear the latest and greatest is an amazing opportunity. Finding new ways to engage agents and help them be passionate about the work they are doing and not just about how much money they make is an ever important part of our work.
Congratulations, Adam. See you at the conference!
Update #2: All Contestants Get 50% off!
It seems that the folks at ICMI were so impressed with everyone's comments that they have decided to offer a 50% conference discount to each contestant. All you have to do in exchange is agree to let ICMI use your comments in the conference marketing.
Please use this form to send me your email address and I'll email you the details.