The Fourth of July is celebrated each year as America's Independence Day.
Yet most people I talk to don't know why it's celebrated on this particular day. Most assume it's the day the Declaration of Independence was signed.
The majority of our founding fathers didn't sign the document until August of that year, and there certainly wasn't one large signing ceremony like the one depicted in Trumbull's famous painting that hangs in the US Capitol building.
Some think July 4th is the date the Continental Congress voted to declare independence from Great Britain. This is also incorrect. That happened on July 2.
In fact, some might argue that July 2 is truly our Independence Day. John Adams famously wrote to his wife Abigail, "The Second Day of July 1776, will be the most memorable Epocha, in the History of America."
So why July 4?
Knowing the answer requires the same innate curiosity needed to deliver exceptional customer service. You need to look behind accepted wisdom and dig deeper as there's usually more to the story than originally thought.
Elite customer service leaders refuse to accept the status quo. They do their homework and investigate the root causes of service failures. They challenge conventional wisdom and look beyond pithy and misleading statistics such as an "angry customer will tell ten people about their experience."
The best customer service professionals constantly ask, "Why?"
So why is July 4th America's Independence Day? You'll just have to decide for yourself if the answer is worth knowing. The curious will find it easily.
Happy Fourth of July!