Toister Performance Solutions, Inc.

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  • Home
  • About
    • Culture
    • Keynotes
    • Training
    • Surveys
    • Customer Service Assessment
    • The Book
    • Customer Service Tips
    • Recommended Reading
    • Tools and Worksheets
    • Articles and Media
  • Events
  • Blog
  • Contact
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Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 

  • All
  • Building Relationships
  • Exceeding Expectations
  • Solving Problems

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October 16, 2009
  • Inside Customer Service blog
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Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

Recent Posts

Inside Customer Service blog
Why You Should Stop Surveying Your Customers
about 4 days ago
How Fast Should a Business Respond to an Email?
about 6 days ago
Study: Executives Are Delusional About Customer-Centricity
about a week ago
How Malaysia's HappyFresh Created a Customer Service Vision
about a week ago
Webinar Recap: Ask Me Anything About Building a Service Culture
about 2 weeks ago

The Book

Cover image of The Service Culture Handbook

Recognition
Global Gurus 2018 Top 30 Customer Service Professional
  • Jeff Toister
    Interesting overview of AI in the hospitality industry. #travel #CustServ https://t.co/p5OxORtqMi
    about 14 hours ago
  • Jeff Toister
    Please join me & @ChelseaKrost for the #MillennialTalk tweet chat tomorrow at 8pm EDT. We'll be talking #custserv https://t.co/UnSK0c0Pgm
    about 15 hours ago
  • Jeff Toister
    I'm really looking forward to this. I'm also nervous about including all the Ls and Ns in the #MillennialTalk has… https://t.co/OZVa8JcZsT
    about 17 hours ago
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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training. 
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