Toister Performance Solutions, Inc.

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  • Home
  • About
    • Vision Writing
    • Employee Engagement
    • Assessment
    • Training
    • Keynotes
    • Books
    • Customer Service Tips
    • Recommended Reading
    • Tools and Worksheets
    • Articles and Media
  • Events
  • Blog
  • Contact
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Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 

  • All
  • Building Relationships
  • Exceeding Expectations
  • Solving Problems

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October 16, 2009
  • Inside Customer Service blog
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Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

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Once your email address is confirmed, I'll send you a link to download my workbook, "10 Customer Service Activities to Supercharge your team."

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~Jeff

Recent Posts

Blog
Why Two Stars is the Worst Rating
about a day ago
The Most Important Review Site for Small Businesses
about 6 days ago
Things We Could Use More of in 2019
about a week ago
The Surprising Reasons Why Video is Better Than Hiring a Trainer
about a week ago
Lessons From The Overlook: Customer Service vs Customer Experience
about 2 weeks ago

The Book

Cover image of The Service Culture Handbook

Recognition

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Global Gurus 2018 Top 30 Customer Service Professional
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  • Jeff Toister
    The Skills You Need for a Support-Driven Growth Role by @ChanitaSimms via @helpscout https://t.co/AYSA70dqKj #support #custserv
    about 3 hours ago
  • Jeff Toister
    Bad news for credit unions: Latest @theACSI finance report has regional banks leading in customer service https://t.co/8TyOyGQL71 #custserv
    about 7 hours ago
  • Jeff Toister
    Dinner bell! Thanks for a great #custserv chat y'all!
    about 18 hours ago
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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training. 
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