Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential.

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April 22, 2009

Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

Recent Posts

Inside Customer Service blog

How to Make Vision Writing Your Next Team Building Exercise

about 4 days ago

3 Questions That Get to the Heart of Employee Engagement

about 6 days ago

New Training Video: Leading a Customer-Centric Culture

about a week ago

One Thing You Need to Know About Young Employees

about a week ago

Lessons From the Overlook: Sometimes Work Isn’t Fun

about 2 weeks ago

The Book

Cover image of The Service Culture Handbook

Recognition

Jeff Toister

Hey #SanDiego training friends--> will you be there tomorrow? It will be a lot of fun, and very eye-opening!… https://t.co/EDBBkEffYY
about 9 hours ago
Jeff Toister

Customer Service Tip of the Week: Conduct after action reviews - https://t.co/mj24d84Zhv #custserv
about 16 hours ago
Jeff Toister

RT @lessonly: World-class organizations empower their #customerservice reps with confidence and readiness to Do Better Work. Get… https://t.co/ZWss0hjdCz
about 4 days ago

Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.