Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential.

hotelab.jpg

April 22, 2009

Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

Recent Posts

Blog

Customer Service is Not Life or Death (Until it Is)

about a day ago

How To Empower Customer Service Employees

about 6 days ago

How to Help Your Team Cope with Empathy Fatigue

about a week ago

How Invisible Ropes Ruin the Customer Service Experience

about a week ago

Lessons from The Overlook: Trust, But Verify

about 2 weeks ago

The Book

Cover image of The Service Culture Handbook

Recognition

Jeff Toister

Ever wonder *why* employees struggle with customer service? This book will reveal the reasons on 4/2. Get the firs… https://t.co/NkhlBqwzse
about 2 hours ago
Jeff Toister

I attended @NSAspeaker #NSAWINTER19 conference last week. Insane education & inspiration! So I’m happy to announce… https://t.co/gCYYHuhoyI
about 16 hours ago
Jeff Toister

RT @murphyjfraser: Numbers require narrative. Your customer and employee data wants to tell you a story, but are you willing to listen? #CX #CustServ #EX
about 16 hours ago

Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.