Toister Performance Solutions, Inc.

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  • Home
  • About
    • Culture
    • Surveys
    • Training
    • Assessments
    • Keynotes
    • The Book
    • Customer Service Idea Bank
    • Recommended Reading
    • Tools and Worksheets
    • Webinars
  • Events
  • Blog
  • Contact
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Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 

  • All
  • Building Relationships
  • Exceeding Expectations
  • Solving Problems

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April 22, 2009
  • Inside Customer Service blog
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~Jeff

Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

Recent Posts

Inside Customer Service blog
Don't Let Poor Reading Skills Crush Your Support Queues
about 4 days ago
Lessons From The Overlook: Pricing Strategy
about 6 days ago
The Best Way to Ask Employees About Training Needs
about a week ago
Report: Companies Have the Tech to Ease Phone Pain
about a week ago
How to Help Customers Recover From Nasty Surprises
about 2 weeks ago

The Book

Recognition
Transient
  • Jeff Toister
    Customer Service Tip of the Week: Conduct after action reviews - https://t.co/J8BI5d8HrD #custserv
    about 3 hours ago
  • Jeff Toister
    I'm signing copies of The Service Culture Handbook courtesy of @Zendesk at booth #602 Tuesday at 10:30am. #CCDemo
    about 3 hours ago
  • Jeff Toister
    I'm signing copies of The Service Culture Handbook at #ccdemo courtesy of @Zendesk at booth #602, 10:30am on 9/26. #serviceculture
    about 2 days ago
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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training. 
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