Toister Performance Solutions, Inc.

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  • Home
  • About
    • Culture
    • Keynotes
    • Training
    • Surveys
    • Customer Service Assessment
    • The Book
    • Customer Service Tips
    • Recommended Reading
    • Tools and Worksheets
    • Articles and Media
  • Events
  • Blog
  • Contact
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Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 

  • All
  • Building Relationships
  • Exceeding Expectations
  • Solving Problems

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April 30, 2012
  • Inside Customer Service blog
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Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

Recent Posts

Inside Customer Service blog
Seven Simple Ways to Improve Your Customer Focus
about a day ago
Why You Should Stop Surveying Your Customers
about 6 days ago
How Fast Should a Business Respond to an Email?
about a week ago
Study: Executives Are Delusional About Customer-Centricity
about a week ago
How Malaysia's HappyFresh Created a Customer Service Vision
about 2 weeks ago

The Book

Cover image of The Service Culture Handbook

Recognition
Global Gurus 2018 Top 30 Customer Service Professional
  • Jeff Toister
    Leslie always provides practical advice! https://t.co/7AX0ZWV7Yo
    about 7 hours ago
  • Jeff Toister
    RT @CustomerIsFirst: A3 - You can't fake good culture. You must tap into what makes you unique and wonderful as an organization, and bui… https://t.co/N3XZ2zT6eW
    about 7 hours ago
  • Jeff Toister
    It’s amazing how a friendly, competent person can take turn a minor hassle into a memorable experience!… https://t.co/zywrf43SyT
    about 7 hours ago
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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training. 
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