Toister Performance Solutions, Inc.

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  • Home
  • About
    • Culture
    • Surveys
    • Training
    • Assessments
    • Keynotes
    • The Book
    • Customer Service Idea Bank
    • Recommended Reading
    • Tools and Worksheets
    • Webinars
  • Events
  • Blog
  • Contact
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Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 

  • All
  • Building Relationships
  • Exceeding Expectations
  • Solving Problems

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April 30, 2012
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Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

Recent Posts

Inside Customer Service blog
Don't Let Poor Reading Skills Crush Your Support Queues
about a day ago
Lessons From The Overlook: Pricing Strategy
about 3 days ago
The Best Way to Ask Employees About Training Needs
about a week ago
Report: Companies Have the Tech to Ease Phone Pain
about a week ago
How to Help Customers Recover From Nasty Surprises
about 2 weeks ago

The Book

Recognition
Transient
  • Jeff Toister
    What Makes Good Customer Service? https://t.co/e618HBSRH3 via @hyken #custserv
    about a day ago
  • Jeff Toister
    Don't Let Poor Reading Skills Crush Your Support Queues https://t.co/pqIhp3RlW8 #custserv
    about a day ago
  • Jeff Toister
    RT @justinmrobbins: #CCDemo may be next week, but @CallCenterICMI is already planning for next May's conference! Share your #cx wisdom: https://t.co/t3MaF0EtJc
    about a day ago
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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training. 
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