Toister Performance Solutions, Inc.

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  • Home
  • About
    • Culture
    • Keynotes
    • Training
    • Surveys
    • Customer Service Assessment
    • The Book
    • Customer Service Tips
    • Recommended Reading
    • Tools and Worksheets
    • Articles and Media
  • Events
  • Blog
  • Contact
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Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 

  • All
  • Building Relationships
  • Exceeding Expectations
  • Solving Problems

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March 23, 2010
  • Inside Customer Service blog
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Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

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~Jeff

Recent Posts

Inside Customer Service blog
How to Gain Big CX Insights from Small Details
about a day ago
Book Review: Would You Do That to Your Mother?
about 6 days ago
How to Improve Training with Level One Feedback
about a week ago
Three Easy Ways to Prevent Angry Customers
about a week ago
How You Can Help Idyllwild After the Cranston Fire
about 2 weeks ago

The Book

Cover image of The Service Culture Handbook

Recognition
Global Gurus 2018 Top 30 Customer Service Professional
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  • Jeff Toister
    3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance https://t.co/SVum4dcIgL via @jtwatkin #cctr #CustServ
    about 57 minutes ago
  • Jeff Toister
    How I Did It:  Choosing a Book Title https://t.co/ytmFV3GYqO via @deniseleeyohn #Authors
    about a day ago
  • Jeff Toister
    Oh, do you mean this one ⁦@MarshaCollier⁩ — it’s a prized possession! #custserv https://t.co/KWST2ic77m
    about a day ago
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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training. 
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