Toister Performance Solutions, Inc.

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  • Home
  • About
    • Vision Writing
    • Employee Engagement
    • Assessment
    • Training
    • Keynotes
    • Books
    • Customer Service Tips
    • Recommended Reading
    • Tools and Worksheets
    • Articles and Media
  • Events
  • Blog
  • Contact
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Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 

  • All
  • Building Relationships
  • Exceeding Expectations
  • Solving Problems

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March 23, 2010
  • Inside Customer Service blog
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Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

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~Jeff

Recent Posts

Blog
Customer Service is Not Life or Death (Until it Is)
about 9 hours ago
How To Empower Customer Service Employees
about 5 days ago
How to Help Your Team Cope with Empathy Fatigue
about a week ago
How Invisible Ropes Ruin the Customer Service Experience
about a week ago
Lessons from The Overlook: Trust, But Verify
about 2 weeks ago

The Book

Cover image of The Service Culture Handbook

Recognition

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Global Gurus 2018 Top 30 Customer Service Professional
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  • Jeff Toister
    How's your #LiveChat game? Get some insights with this new report. #custserv https://t.co/8i3sJFRNIb
    about 3 hours ago
  • Jeff Toister
    Looking forward to it! Thursday, Feb 21 @ 10am Pacific: https://t.co/1zxT4flQyW #smallbusiness #serviceculture https://t.co/aPN1fZ1TDs
    about 6 hours ago
  • Jeff Toister
    Customer Service is Not Life or Death (Until it Is) https://t.co/oWVNnYynX7 #custserv
    about 9 hours ago
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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training. 
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