Toister Performance Solutions, Inc.

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  • Home
  • About
    • Culture
    • Keynotes
    • Training
    • Surveys
    • Customer Service Assessment
    • Books
    • Customer Service Tips
    • Recommended Reading
    • Tools and Worksheets
    • Articles and Media
  • Events
  • Blog
  • Contact
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Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 

  • All
  • Building Relationships
  • Exceeding Expectations
  • Solving Problems

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March 23, 2010
  • Inside Customer Service blog
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Inside Customer Service

This blog brings you analysis, tips, and trends to help you unlock your customer service team's hidden potential.

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~Jeff

Recent Posts

Inside Customer Service blog
How to Save Money By Observing Employees and Customers
about a day ago
Which should come first, leadership or technical skills?
about 6 days ago
Why Enthusiasm is Worthless and Commitment is Everything
about a week ago
Lessons from The Overlook: Why You Should Be a Good Guest
about a week ago
The New Definition of Employee Empowerment
about 2 weeks ago

The Book

Cover image of The Service Culture Handbook

Recognition
Global Gurus 2018 Top 30 Customer Service Professional
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  • Jeff Toister
    RT @jeanniecw: Is your #custserv culture scalable and sustainable? Take the assessment by @toister then use his tips a tools to fi… https://t.co/rp9yZsRu5a
    about 2 hours ago
  • Jeff Toister
    I really enjoyed Adam’s book, Be Your Customer’s Hero. Highly recommended: https://t.co/5vjEFPaXls #ccdemo
    about 10 hours ago
  • Jeff Toister
    Scary. #ccdemo #custserv https://t.co/TCPos2g1Ei
    about 11 hours ago
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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training. 
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