Problems caused by burnout:

  • Poor customer service
  • Decreased employee engagement
  • Increased employee turnover

Thank you for taking the survey!

If you entered into the drawing, prizes will be announced on June 17, 2016. A summary of the results will be published in July 2016. A full report will also be offered for sale. 

Check out this Contact Center Agent Burnout resource page for news and articles.

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