Portland, OR: Train the Trainer
Mar
20
1:00 PM13:00

Portland, OR: Train the Trainer

This fun, hands-on workshop shows participants how to rapidly develop and deliver employee training programs that really work. The class incorporates a variety of interactive learning techniques including a simulation where participants get to design and deliver a mini-training module.

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Relate Live New York
Oct
23
3:15 PM15:15

Relate Live New York

Experience three essential elements that leading companies (including Zendesk) use to develop customer-focused cultures. This fast-paced presentation incorporates a blend of hands-on activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

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HDI San Diego
Jun
15
11:30 AM11:30

HDI San Diego

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

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CXPA Chicago
Apr
19
5:30 PM17:30

CXPA Chicago

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

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MWCCA Event: The Journey to a Customer-Focused Culture
Apr
18
2:30 PM14:30

MWCCA Event: The Journey to a Customer-Focused Culture

Join the Midwest Contact Center Association as we host contact center author and speaker Jeff Toister. You'll receive a free copy of Jeff's latest book, The Service Culture Handbook, learn great methods to create a customer focused culture, and enjoy the amazing atmosphere of Surely Beer Hall & Restaurant. 

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