Relate Live New York
Oct
23
3:15 PM15:15

Relate Live New York

Experience three essential elements that leading companies (including Zendesk) use to develop customer-focused cultures. This fast-paced presentation incorporates a blend of hands-on activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

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HDI San Diego
Jun
15
11:30 AM11:30

HDI San Diego

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

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CXPA Chicago
Apr
19
5:30 PM17:30

CXPA Chicago

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

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MWCCA Event: The Journey to a Customer-Focused Culture
Apr
18
2:30 PM14:30

MWCCA Event: The Journey to a Customer-Focused Culture

Join the Midwest Contact Center Association as we host contact center author and speaker Jeff Toister. You'll receive a free copy of Jeff's latest book, The Service Culture Handbook, learn great methods to create a customer focused culture, and enjoy the amazing atmosphere of Surely Beer Hall & Restaurant. 

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Encore Presentation: Customer Service Surveys Made Easy
May
11
4:30 PM16:30

Encore Presentation: Customer Service Surveys Made Easy

Encore Presentation! This nuts and bolts session will show you how to easily get a survey program up and running, or improve the one you already have. We'll tackle several common challenges, from choosing the right survey type and writing effective survey questions to increasing your response rate and analyzing your data.

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Conference Session: Customer Service Surveys Made Easy
May
11
11:30 AM11:30

Conference Session: Customer Service Surveys Made Easy

This nuts and bolts session will show you how to easily get a survey program up and running, or improve the one you already have. We'll tackle several common challenges, from choosing the right survey type and writing effective survey questions to increasing your response rate and analyzing your data.

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