The Journey to a Customer-Focused Culture
Jul
16
11:00 AM11:00

The Journey to a Customer-Focused Culture

  • Tampa Marriott Waterside Hotel & Marina (map)
  • Google Calendar ICS

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to get their own employees obsessed with service.

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Portland, OR: Train the Trainer
Mar
20
1:00 PM13:00

Portland, OR: Train the Trainer

This fun, hands-on workshop shows participants how to rapidly develop and deliver employee training programs that really work. The class incorporates a variety of interactive learning techniques including a simulation where participants get to design and deliver a mini-training module.

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Relate Live New York
Oct
23
3:15 PM15:15

Relate Live New York

Experience three essential elements that leading companies (including Zendesk) use to develop customer-focused cultures. This fast-paced presentation incorporates a blend of hands-on activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

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