ICMI's Contact Center Expo & Conference
Getting the most out your contact center agents is a challenge for every manager. This interactive workshop focuses on the essential skills required to help today’s contact center agents achieve and sustain a high level of performance. Through hands-on activities, you’ll experience common obstacles to great performance and explore tactics for overcoming them. You’ll also learn proven best practices in performance management skill areas such as expectation setting, coaching, employee motivation, and holding agents accountable. You will walk away with tools and actionable ideas to help your team reach its full potential.