ICMI Contact Center Demo & Conference Session
When it comes to improving contact center customer service, there’s no magic pixie dust that gets results quickly and easily.
Or is there?
New research reveals there are opportunities to quickly improve customer service with minimal effort. Discover the first (and most important) step towards improving customer service, the difference between good and bad agent goals, the real power of first impressions (and how to recover from a bad one), techniques to positively influence customers' perceptions of wait time, and much more. This informative and interactive workshop will reveal seven new secrets that can help you elevate customer service in your contact center.