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Five Hidden Obstacles to Great Performance

  • The Lafayette Hotel 2223 El Cajon Blvd San Diego, CA 92104 United States (map)

A primary goal for any trainer is helping employees deliver their best performance.

Unfortunately, many employees and teams continue to fall short of their potential even after receiving extensive training and coaching.

One of the first steps in any performance improvement endeavor is to identify the root causes of poor performance. New research reveals that some of these obstacles are hidden, unusual, or even counter intuitive.

This entertaining and informative presentation shares obstacles to great performance. Based on the book, Service Failure, the presentation utilizes experiential activities to help participants experience each performance barrier first-hand so they truly understand the challenges faced by employees. Practical solutions and real-life examples are provided to help participants generate actionable ideas that can be implemented in their own organizations.


Participants will gain the following:

  • Experience five hidden obstacles that cause poor performance.
  • Examine whether each obstacle is preventing employees from reaching their full potential.
  • Develop practical solutions to help employees overcome these obstacles and improve performance.