Pre-conference Workshop at ICMI Expo **SOLD OUT**
Getting the Most Out of Your Contact Center Agents
Getting the most out your contact center agents is a challenge for every manager. This interactive workshop focuses on the essential skills required to help today’s contact center agents achieve and sustain a high level of performance.
Through hands-on activities, you’ll experience common obstacles to great performance.
You’ll also learn proven best practices in performance management skill areas:
- Expectation setting
- Employee motivation
- Holding agents accountable.
You will walk away with tools and actionable ideas to help your team reach its full potential.
Be sure to use code SPKR at checkout to save $200 off your conference fee!