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ICMI Expo: High Performance Management **SOLD OUT**

  • Walt Disney World Dolphin Resort 1500 Epcot Resorts Blvd Orlando, FL, 32830 United States (map)

Pre-conference Workshop at ICMI Expo **SOLD OUT** 

Getting the Most Out of Your Contact Center Agents

Getting the most out your contact center agents is a challenge for every manager. This interactive workshop focuses on the essential skills required to help today’s contact center agents achieve and sustain a high level of performance.

Through hands-on activities, you’ll experience common obstacles to great performance.

You’ll also learn proven best practices in performance management skill areas:

  • Expectation setting
  • Coaching
  • Employee motivation
  • Holding agents accountable.

You will walk away with tools and actionable ideas to help your team reach its full potential.

Be sure to use code SPKR at checkout to save $200 off your conference fee!