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Service Failure Book Signing @ Training Conference Exp

Jeff Toister will be selling and signing copies of his book, Service Failure, at the Training 2014 Conference & Expo. Stop by the ASTD San Diego booth in the Expo Hall from 1pm - 2:30pm on February 4.


Why a Training Conference?

Helping employees improve performance is a fundamental challenge for any training professional. Service Failure is a performance improvement field book for customer service. It can help you diagnose and resolve many common causes of poor customer service.


Free Expo Pass

Here's how you can get a free pass to the conference expo:

  1. Visit the conference registration page
  2. Enter the discount code EXSD at checkout