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Webinar: How to Analyze and Act on Customer Satisfaction Data

Are you making the most of your customer satisfaction data?

This one-hour webinar is an introduction to analyzing customer satisfaction data. Customer service expert Jeff Toister will show you easy ways analyze your customer satisfaction data to turn insights into action. You don't even need to love math!

You’ll learn: 

  • How to quickly analyze your customer satisfaction survey data 
  • Easy ways to identify customer pain points
  • Four steps to use data to improve customer satisfaction

This webinar is the second in a two-part series on using Voice of Customer data to improve customer service. The first webinar, Designing Effective Customer Satisfaction Surveys, will be held on Thursday, February 13.


Win a copy of Service Failure!

A signed copy of Jeff Toister’s book, Service Failure, will be raffled off at the end of the webinar. You are automatically entered to win when you register, though you must be logged in to the webinar when the raffle winner is announced to be eligible.