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The Journey to a Customer-focused Culture

  • Bahia Corinthian Yacht Club 1601 Bayside Dr. Corona Del Mar, CA United States (map)

Newport Beach Chamber of Commerce - Networking Luncheon Speaker Series

Most successful companies have one thing in common: a customer-focused culture. A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This in turn leads to more referrals, increased customer retention, and improved operating efficiency.

Creating a customer-focused culture requires more than writing a clever slogan at an off-site management retreat. It’s a never-ending journey that takes hard work, dedication, and a commitment at all levels of the organization.

  • Experience ways that culture can influence our employees’ actions.
  • Examine the three essential elements of a customer-focused culture.
  • Develop strategies for integrating each element into your own organization.

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