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Webinar: Customer Service Trends to Watch in 2015

What’s new in customer service?

Join this interactive webinar to find out! Customer service expert Jeff Toister will share some of his latest research, including:

  • The leading cause of service failures. 
  • A force three times more powerful than customer delight. 
  • One thing that is most likely to trigger an angry Tweet.
  • Why customer service surveys may soon be obsolete.
  • The real way to motivate customer service employees.

Win a Copy of Service Failure!

A signed copy of Jeff Toister’s book, Service Failure, will be raffled off at the end of the webinar. You are automatically entered to win when you register, though you must be logged in to the webinar when the raffle winner is announced to be eligible.