We want to see the people we train achieve peak performance.
Unfortunately, many employees fall short of their potential even after receiving extensive training and coaching.
Why does this happen?
New research reveals that hidden, unusual, and even counter intuitive performance barriers are lurking in nearly every workplace.
This entertaining and informative presentation shares obstacles to great performance. Based on the book, Service Failure, the presentation utilizes experiential activities to help participants experience each performance barrier first-hand so they truly understand the challenges faced by employees.
Practical solutions and real-life examples are provided to help participants generate actionable ideas that can be implemented in their own organizations.
Each participant will receive a copy of my book, Service Failure!