Join me for an interview with Jeremy Watkin, Head of Quality at FCR. We'll be discussing how company and team size can affect customer service quality.
Watkin has the unique perspective of moving from a small company with <50 employees to one with more than 1,400. He'll share his ideas on the importance of keeping it small and the challenges of getting big.
Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.