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5 New Secrets to Outstanding Customer Service

  • Marriott Marquis 1535 Broadway New York, NY 10036 United States (map)

Customer Service Experience 2015 Conference Session

Research reveals opportunities to improve customer service with minimal effort. This session unveils five secrets that elevate customer service and shares cutting-edge research and practical advice for implementing them.

Attendees learn the following:

  • One thing customers should know about employees that improves survey scores
  • A basic, but often overlooked customer need
  • What angry customers tweet about (and how to prevent it)
  • Techniques to alter customers’ perceptions of wait time
  • How our jobs are giving us attention deficit disorder.

Learn more & register