ICMI Contact Center Expo & Conference Workshop
A few elite contact centers have figured out how to get their agents absolutely obsessed with delivering outstanding customer service. They somehow seem to do the right thing each and every time.
This entertaining and informative presentation will reveal their secrets. Utilizing experiential activities, we'll demonstrate how you can ignite your agents' passion. Experience ways that culture can influence our agents' actions. Examine the three essential elements of a customer-focused culture, and develop strategies for integrating each element into your own contact center.
Come hear cutting-edge research, real-life examples, and practical solutions that will inspire you to re-energize your center.
Save $200 when you use the code SPKR at checkout.