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How to Engage and Retain Talented Agents

  • Omni Shoreham Hotel 2500 Calvert Street Washington, DC 20008 United States (map)

Customer Service Experience 2016 Session

Disengagement has plagued customer service teams for years. It causes chaos and consternation through turnover, absenteeism, and poor performance.

This session reveals how to become a customer service super hero who can ward off disengagement once and for all.

This highly interactive program combines cutting- edge research, real-life success stories, and opportunities for self-assessment. Discover proven strategies for improving turnover, absenteeism, poor performance, and other agent disengagement symptoms. Learn five reasons why employee engagement initiatives fail, one secret to motivating customer service employees that we’ve all overlooked, and five critical points in the employee engagement cycle.

Attend this session to learn a step-by-step plan for engaging your customer service agents like never before.