Most successful companies have one thing in common: a customer-focused culture. A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to increased customer loyalty, more word-of-mouth referrals, and fewer customer complaints.
Creating a customer service culture requires more than writing a clever slogan at an off-site management retreat. It’s a never-ending journey that takes hard work, dedication, and a commitment at all levels of the organization.
This entertaining and informative presentation shares the three essential elements that leading companies use to develop customer service cultures. It incorporates experiential activities, examples from leading companies, and cutting-edge research to help you generate ideas to implement in your own organization.
This event is produced by the Sales & Marketing Leadership Alliance. Tickets are $30 for non-members and free for members.