A study by Toister Performance Solutions reveals that 74 percent of contact center agents are at risk of burnout. A whopping 30 percent face a severe burnout risk!
Burnout can cause poor customer service, lower employee engagement, and higher turnover. Tune in to this interactive webinar to gain insights from this groundbreaking research. Discover actionable steps you can take to prevent burnout from happening in your contact center.
- Learn the top three risk factors for agent burnout.
- Identify common burnout symptoms.
- Develop a plan to reduce burnout risk in your contact center.