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Watertown Convention & Visitors Bureau

  • Watertown Event Center 1901 9TH AVENUE SOUTHWEST Watertown, SD 57201 United States (map)

The Journey to a Customer-Focused Culture

Most successful companies have one thing in common: a customer-focused culture. 

A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to many benefits that generate better bottom line results:

  • Increased customer loyalty
  • Increased word-of-mouth referrals
  • Fewer customer complaints

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

$25/person | $175 for a reserved table of eight (includes lunch)

First 50 people to RSVP receive a copy of The Service Culture Handbook

To RSVP: Call 800-658-4505 or email

Later Event: October 23
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