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CXPA Chicago

  • Wire Stone 225 W Illinois St. Suite 400 Chicago, IL 60654 USA (map)

The Journey to a Customer-Focused Culture

Most successful companies have one thing in common: a customer-focused culture. A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand.

This leads to many benefits that generate better bottom line results: 

  • Increased customer loyalty
  • Increased word-of-mouth referrals
  • Fewer customer complaints 

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

Presented by the Chicago Chapter of the Customer Experience Professionals Association (CXPA).