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San Diego Business Services Alliance

  • Mintz Levin 3580 Carmel Mountain Road Suite 300 San Diego, CA 92130 USA (map)

The Journey to a Customer Service Culture 

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

Participants will gain the following: 

  • Experience three ways that culture can influence our employees’ actions.
  • Identify three essential elements of a customer-focused culture.
  • Checklists and tools to help you immediately implement these concepts.
Earlier Event: April 19
CXPA Chicago