The Journey to a Customer Service Culture
This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.
Participants will gain the following:
- Experience three ways that culture can influence our employees’ actions.
- Identify three essential elements of a customer-focused culture.
- Checklists and tools to help you immediately implement these concepts.