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How to Get Your Team Obsessed with Service

  • Washington Marriott Wardman Park 2660 Woodley Road Northwest Washington, DC, 20008 United States (map)

Customer Service Experience 2017 Conference Session

A few elite organizations have figured out how to get their customer service teams absolutely obsessed with delivering outstanding service. They somehow seem to do the right thing each and every time. The session uses experiential activities to demonstrate how you can ignite your team’s passion too. Cutting-edge research, reallife examples from leading organizations, and practical solutions are shared to help you implement these ideas in your own organizations. Participants gain the following from attending this session: how culture can influence our agents’ actions; the three essential elements of a customer-focused culture; and how to develop strategies for integrating each element into your own contact center.

Special Discount: Save $100 on your registration when you enter code 17SPEAK at checkout.